At Aroma Magic, we strive to provide the best service to our customers, and we hope you are satisfied with every product you purchase from our website. However, if you are not satisfied with the product you received, we offer return and exchange options according to the following conditions:
1. Return Policy:
- You are allowed to request a return of the product within [number of days] from the date of receiving the order.
- The product must be in its original condition, unused, and all accessories and original packaging must be included.
- We reserve the right to assess and inspect the returned product before issuing any refund.
2. Exchange Policy:
- You are allowed to request an exchange of the product within [number of days] from the date of receiving the order.
- The product must be in its original condition, unused, and all accessories and original packaging must be included.
- If the requested replacement product is not currently available, we will issue a store credit that can be used for future purchases.
Please note the following:
- Please contact us via [specified contact method] to submit a return or exchange request.
- The returned product must be sent back within [number of days] from the date of approval of the return or exchange request.
- The customer is responsible for the shipping costs associated with the return or exchange unless the issue is our responsibility.
- A processing or restocking fee may be deducted if the returned product does not meet the return conditions.
We are committed to ensuring our customers’ satisfaction and providing a hassle-free shopping experience. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We will be happy to assist you.
