Our Commitment to Protecting Your Privacy
Aroma Magic is committed to protecting the privacy of our customers. The Privacy Policy adopted by Aroma Magic ("Privacy Policy") applies to all personal information collected by us or provided to us, whether offline or online, including personal information collected or provided through our websites ("Websites"), on any mobile sites, mini-apps, and other interactive mobile features (collectively referred to as "Our Apps"), through our official social media pages that we control ("Our Social Media Pages"), and through the HTML messages we send to you (collectively referred to, including the social media pages, apps, and websites, as "Sites"). By providing your personal information to us, you agree to the terms and conditions of this policy.
Personal Details
What Personal Information Do We Collect?
"Personal Information" refers to information that identifies you as an individual, including:
- Name
- Username
- Mailing address (including billing and shipping addresses)
- Phone number (including mobile and home numbers)
- Email address
- Credit card and debit card numbers
- Personal photo
- Social media account ID
- Country of residence
- School name and address
- Company name and address
- Preferred courses
- Preferences
- Browser and device information
- Server log file information
- Information collected through cookies, pixel tags, and other technologies
- App usage data
- Demographic and other information you provide
- Location information
- Aggregated information
How Do We Collect Personal Information?
We and our service providers may collect personal information in various ways, including:
Through the Websites: We may collect personal information through the sites, for example, when you sign up for a newsletter or make a purchase.
Offline: We may collect personal information from you offline, such as when you contact customer service.
Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes and to ensure the proper functioning of the sites.
Through Server Log Files: Your "IP Address" is a number automatically assigned to the computer or device you are using by your Internet Service Provider. This IP Address is automatically logged in server log files whenever a user visits the sites, along with the time of the visit and the pages visited.
Using Cookies: Cookies allow a web server to transfer data to a computer or device for record-keeping and other purposes. If you do not want information collected through cookies, there is a simple procedure available in most browsers that allows you to decline the use of cookies. For more information about our use of cookies, please review our Cookie Policy.
Through Your Use of the App: When you download or use one of our apps, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app based on your device number.
From You: Information such as your date of birth, gender, and postal code, as well as other information, such as your preferred communication methods, may be collected when you voluntarily provide this information.
Through Location-Based Services: We may collect information about the geographic location of your device.
In some cases, we may use third-party payment services to process purchases and/or donations made through the sites. In these cases, your personal information may be collected by this third party and not by us, and will be subject to the third party's privacy policy rather than this one. Consequently, we cannot control or take responsibility for this third party's use or disclosure of your personal information.
How Do We Use Personal Information?
We may use personal information to:
Respond to your inquiries and fulfill your requests, such as sending newsletters or responding to your questions and comments.
Send administrative information to you, such as information regarding the sites and changes to our terms, conditions, and policies. Because this information may be important to your use of the sites, you cannot opt out of receiving these communications.
Complete and fulfill your purchase and/or donation transactions, such as processing your payments, delivering your orders, communicating with you regarding your purchase, and providing you with customer service.
Send updates, promotional materials, and invitations to participate in special programs related to our products and campaigns.
Allow you to connect with other users and receive messages from them through the sites, as permitted by the applicable site.
Enable you to participate in message boards, chat, profile pages, blogs, and other services where you can post information and materials (including our social media pages).
Conduct our business purposes, such as analyzing and managing our businesses, conducting market research, audits, developing new products, enhancing our websites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, and tailoring the experience and content on the sites based on your past activities on the sites, measuring customer satisfaction, and providing customer service (including troubleshooting in connection with customer issues).
Use the information provided by your browser or device for statistical purposes and to ensure the proper functioning of the sites.
For more information on the purposes for which we use cookies, please review our Cookie Policy.
We may use the location of your device to provide you with location-based services and content. We may also share the location of your device with our marketing partners along with information about the ads you have viewed and other information we have collected, in order to allow our partners to provide you with more tailored content and to study the effectiveness of advertising campaigns.
As we deem necessary and appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and governmental authorities, including those outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may share your personal data with our affiliates, claims processors, and business partners. The business partners we share information with are only those who need access to personal information to process claims you have submitted on the sites, such as assistance with transportation, accommodation, or schools; they will only receive the information necessary and required for this purpose. No business partner will receive your personal information for its own marketing purposes. Please note that Aroma Magic processes your personal data in accordance with applicable privacy and data protection laws. If you have any questions about how Aroma Magic processes your personal data, or if you wish to obtain a copy of your information held by Aroma Magic, or wish to correct or delete any inaccurate personal data, please contact us.
Security
We use reasonable organizational, technical, and administrative measures to protect personal information under our control. However, unfortunately, we cannot guarantee that any data transmission over the Internet or data storage system will be completely secure.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please notify us immediately by contacting us in accordance with the "Contact Us" section.
Access, Modification, and Choices
We provide you with many choices regarding our use and disclosure of your personal information for marketing purposes.
If you no longer wish to receive marketing-related emails from us, the easiest way to unsubscribe is by using the "unsubscribe" feature included in the marketing emails you receive from us. You can also let us know by sending us an email, contacting us, or writing to us using the contact details provided in the "Contact Us" section. Please specify in your request that you would like to stop receiving marketing communications from us.
In addition, we will not disclose your personal information to any third party, including our affiliates, for the third party's direct marketing purposes, if we have received and processed a request from you stating that you do not wish your personal information to be shared with third parties for that purpose. If you would like to make such a request, please let us know by using the contact form in the "Contact Us" section. Please clearly state that you request us not to disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.
We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related communications from us, we may still send you important administrative messages, which you cannot opt out of receiving.
To review, correct, update, cancel, delete, or otherwise limit our use of your personal information that you have previously provided to us, please use the contact form in the "Contact Us" section and clearly state your request. Please specify in your request which information you would like to change or indicate that you would like your personal information removed from our database or let us know the limits you would like to place on our use of your personal information.
We will try to comply with your request as soon as reasonably practicable. However, despite our efforts, there may be some information that remains in our databases or other records, which we are unable to remove or change. Moreover, please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began before requesting such a change or deletion (for example, when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion).
Third-Party Sites
This policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site to which the Aroma Magic site links. The inclusion of a link on the Aroma Magic site does not imply our endorsement or the endorsement of our affiliates of the linked site.
Additionally, we may provide you with access to third-party functionality that allows you to post content to your social media accounts. Please note that any information you
provide through the use of this functionality is governed by the third party's privacy policy, not by this privacy policy. Consequently, we have no control over, and are not responsible for, any third party's use of the information you provide through this functionality.
We are also not responsible for the information collection, usage, disclosure policies, and practices (including data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any personal information you disclose to other organizations through or in connection with the apps or our social media pages.
Data Retention Period
We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy.
Use of Sites by Minors
We offer programs for children to be purchased by adults. To protect children's privacy, we require parental consent from users who are under the age of majority in their country of residence and wish to book or request a brochure for one of these programs.
Sensitive Information
We ask that you do not send or disclose any sensitive information to us (for example, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or union membership) on or through the sites or otherwise. In certain exceptional cases where such information may be relevant, such as insurance requests, we will clearly indicate how to do so safely.
Privacy Policy Updates
We may make changes to this policy. Please refer to the "Last Updated" legend at the top of this page to see when this policy was last revised. Any changes to this privacy policy will become effective when we post the revised privacy policy on the site. Your use of the sites following these changes means that you accept the revised privacy policy.
Please use the following form to contact us regarding your legal rights, the privacy of your personal information, or to update your personal details, or for any technical questions about our website or other legal matters.
